Sep 2020 – Mar 2021 · Secondment
Embedded within the Chief Information Technology Office Innovation team, researching and developing proof of concepts and pilots for implementation as change projects supported into Business-As-Usual.
- Created project plans using Agile/Waterfall methodology adapted to Network Rail’s requirements.
- Built business opportunities and problem statements to generate cross-business interest.
- Ensured project governance, forecasts, and documentation met Network Rail’s standards.
- Provided weekly and periodic reports to senior stakeholders.
Delivered a VR training platform, automation platform reducing repetitive tasks, an interface engine for internal and external data sharing, and new presence-sensing technology for passenger movement tracking.
Aug 2019 – Present
Managing the company’s competence management system — approximately 1,900 competencies affecting 25,000 frontline staff, supported by over 80 colleagues. Built on Oracle and integrated across all Network Rail systems.
- Maintained and continuously improved the competence management system.
- Built relationships with functional business leaders to shape strategic direction.
- Led programme delivery teams, managing dependencies, risks, and escalations.
- Provided performance management to direct reports, building high-performing teams.
- Supported business owners through robust governance reporting.
Introduced data validation, automated manual tasks, improved the end-to-end competence lifecycle process, and fostered greater cross-business collaboration.
Jan 2016 – Aug 2019
Part of the Technical Project Management team, driving digital maturity through programmes funded by NHS England and NHS Digital. Served as Project Manager, Benefits Manager, and interim Programme Manager.
- Led large project teams (25+) across Agile, Waterfall, and Scrum methodologies.
- Managed full risk lifecycle: identification, assessment, planning, and implementation.
- Developed benefits management strategies, training, and governance reporting.
- Inducted the trust into NHS Digital’s blueprinting and benefits management initiatives.
Delivered a new operating theatre treating 2,000 additional patients per year, a new Radiology theatre, Phlebotomy patient-blood tracking system, and end-to-end pharmacy medication tracking.
May 2015 – Jan 2016
Software development agency with offshore developers in Ukraine, delivering projects across pharmaceuticals, housing, consulting, and leisure using Agile methodology.
- Managed shared nearshore and offshore development resources.
- Planned scope, sprints, and backlogs; provided costings to clients and management.
- Ensured correct change control procedures were followed prior to go-live.
Delivered a new multi-lingual website for an international brand initially considered unachievable — on time, on budget, and to the required quality standard.
Mar 2010 – May 2015
Development agency serving Bank of America, Volvo, Citroën, the Labour Party, Partner Brewers, and the National Trust with websites and print services.
- Team lead: managed estimates, strategy, schedules, and peer code reviews.
- Maintained and improved the printing toolkit — generating over £1M per annum.
- Led daily Agile scrums adapting to changing client requirements.
Aug 2008 – Mar 2010
Early-career software development role that established the technical foundation underpinning all subsequent programme management work.
